Refund policy

Refund & Return Policy

At De Wallz, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return and refund process.

Returns

• Items can be returned within 7 days of delivery.
• The item must be unused, in its original packaging, and in the same condition as received.
• Certain items, such as personalized, final sale, or perishable goods, are not eligible for return.

Refunds

• Once the return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 5-7 business days.
• Shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

• If you received a defective or incorrect item, we will gladly exchange it for the correct product.
• Exchanges are subject to product availability.

Non-Returnable Items

• Gift cards, downloadable products, and personal care items.
• Items damaged due to misuse or improper care.

We reserve the right to refuse returns that do not meet the above criteria.